Refund Policy

All one-time service fees paid to SBG Compliance Services, LLC are non-refundable once the service has been initiated or performed. This includes, but is not limited to, IFTA filings, UCR registrations, BOC-3 filings, MCS-150 updates, New Authority Applications, and DOT Audit preparation services.

The initiation of a service begins upon receipt of your payment and required documentation. Once our team has begun processing your request, the service is considered performed and no refund will be issued regardless of the outcome of any governmental review, processing delay, or subsequent regulatory decision outside of our control.

We encourage all clients to review their service selections carefully before completing a purchase. If you have questions about which services are appropriate for your needs, please contact us before submitting payment.

Clients subscribed to the Fleet Compliance Plan or another recurring subscription may schedule cancellation through the client dashboard when self-service billing controls are available. If a billing state prevents self-service cancellation, contact SBG Compliance Services for assistance.

Upon cancellation:

• Cancellation is scheduled for the end of the current paid billing period — subscription-based services remain available through that paid period unless a separate account or payment issue requires earlier restriction
• No partial refunds — unused days or weeks remaining in the current billing period are not refunded
• No next renewal — after Stripe confirms the cancellation schedule, the subscription is set not to renew at the end of the current paid billing period

Self-service cancellations are completed through the client dashboard and are not treated as scheduled until Stripe confirms the request. If the dashboard cannot confirm a cancellation, contact SBG Compliance Services before retrying or assuming future billing has stopped.

Refunds or credits may be considered only in the following limited circumstances, at the sole discretion of SBG Compliance Services, LLC:

• A duplicate charge occurred due to a technical error on our platform
• Payment was collected for a service that was never initiated and cannot be performed

To request a review under these circumstances, contact us within 7 business days of the charge with supporting documentation. All determinations are final.

Government filing fees, state registration fees, and any third-party costs paid on your behalf are strictly non-refundable in all circumstances, as these amounts are remitted directly to the applicable agency or authority and cannot be recovered by SBG Compliance Services, LLC.

SBG Compliance Services, LLC is committed to accuracy and excellence in every service we perform. However, as outlined in our Terms and Conditions, the Client bears ultimate responsibility for the accuracy and completeness of all information provided to us.

Errors or omissions in filings that result from inaccurate information provided by the Client do not constitute grounds for a refund. If a re-filing is required due to Client-provided errors, additional service fees will apply.

Filing an unauthorized chargeback with your bank or credit card provider for services that have been legitimately rendered is a violation of these terms. In such cases, we reserve the right to suspend services, dispute the chargeback with supporting documentation, and pursue recovery of any associated fees.

For billing questions or to request a refund review under the exceptions outlined above, please contact us through the contact form on our website. Our team will review the request and respond as soon as practical based on the circumstances.

SBG Compliance Services, LLC
2606 Hilliard-Rome Road, Unit #V257
Hilliard, OH US